AI doesn’t save you the work. It moves it. I help the people responsible see where it went.

I provide AI training for leaders and their teams, one-to-one AI coaching, and education on AI hallucination and how AI really behaves. I’m a psychotherapist and the author of Mind the Gap, and I research how people and AI behave together. I don’t sell technology.

What is SHaDS™?

SHaDS™ names the five ways AI quietly goes wrong. The free checker lets anyone test their own AI conversations for all five.

Book a 20-minute call Try the AI Hallucination Checker

Who it’s for

Directors, executives, partners and heads of function. Clinical, administrative and leadership teams. Educators preparing people to work with AI. The people who sign things off — and carry the consequences when the machine was confidently wrong.

Training

One tailored two-hour session, in person, shaped to the room. Your team leaves more literate and more careful with AI, with a method they can use the next day. Choose one:

Mind the Gap in the roomWhat to check before you trust an AI answer.

Who signs it off?AI, pressure and governance: who owns it when AI drafts it, and how to reduce risk without banning the tools.

The human in the loopTeaching people to work with AI without losing their judgement.

Up to 30 people · in person, UK and worldwide · fee on request after a 20-minute call.

Each session has a talk, a live “check your own AI” exercise, open discussion, and takeaways your team keeps.

Coaching

One-to-one, for a leader directing AI in their own work: what to hand over, what to keep, what to double-check, and how your own judgement behaves under pressure when the machine sounds certain.

Education

Talks for conferences and boards, and the papers and books below. Most people have heard of hallucination. It is one of five ways AI quietly goes wrong. I call them SHaDS™:

Smoothing — rounding off the awkward truth.
Hallucination — filling a gap with something that sounds right.
Affectation — performing a care or certainty it doesn’t have.
Drift — losing the thread, step by reasonable step.
Sycophancy — telling you what you want to hear.

These are the two instruments I use in training:

Instrument · Tool

SHaDS™ AI Hallucination Checker

Paste in a conversation with your own AI and see the five ways it may have covered for not knowing.

Check your AI

Instrument · Interactive map

The Layer Map

A clickable walk down through everything between typing a question and an AI's answer.

Explore the map

The research is public: The Defended Gap on PhilArchive and The Leverage Inversion on Zenodo.

Why me

“An unusual combination of warmth and directness, which he uses to help people either uncover what is really going on or confront issues they may be unaware of, or have been avoiding.”Peter Hobbs, Managing Director, Vondel

Forty years of professional life: thirty in commerce, twenty in coaching, teaching emotional education and psychotherapy, with the last ten of those in the therapist’s chair. The same question, asked in four rooms: the factory floor, the boardroom, the therapy room and now the AI room.

Mind the Gap was written in thirty-one days, 10 May to 9 June 2026, with a team of named AI workers, each briefed, checked and answered for. Not magic; management. That discipline is what I teach.